Shipping & Returns
Return and Refund Policy
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be:
• Unused and in the same condition that you received it. Your item must be in the original packaging.
• You must include a return authorization with your returned item. Return authorization numbers can be obtained by contacting [email protected]. Your email request should include the reason for return and the original purchase order. It may take up to 48 hours to receive a reply or return authorization number.
A 10% restocking fee will be charged on returned items. A restocking fee will not be charged if the item was shipped in error or contained a defect.
Once we receive your item we will inspect it and notify you that we received your returned item. We will immediately notify you of the status of your returned item after inspecting the item.
If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days depending on your card issuer’s policies.
You will be responsible for your own shipping costs for returning your item. If you received free shipping on your order Lucas Beauty will deduct the original shipping cost from your refund.
If you have any questions on how to return an item please email us at [email protected]